Privacy Policy
TrialScreen is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.
Last updated on 5 November 2025.
TrialScreen (“TrialScreen”, “we”, “our”, “us”) is committed to protecting your privacy and handling your personal information responsibly. This policy explains how we collect, use, disclose, store, and protect personal information when you interact with our services, websites, and platforms.
TrialScreen is the controller responsible for the personal information we collect about you.
We can be contacted at privacy@trialscreen.org.
Our services, websites and platforms are not intended for children and we do not knowingly collect information relating to children. Please note that the eligibility checker is an automated process and the outcome is based on the information you provide and the eligibility criteria of the trial.
What information we collect
We may collect personal information that can identify you as an individual, such as:
Name
Contact details (email address, phone number, address)
Organisation details (clinic, site, CRO, sponsor, institution)
Professional role or title
Information you provide through forms, correspondence, surveys, or participation in our services.
We may also collect technical information automatically through cookies or analytics, such as your IP address, browser type, and site usage data.
Why we collect information
We use personal information for purposes including:
Providing and improving our services
Connecting patients with clinical trials and supporting research teams
Responding to enquiries and providing customer support
Managing business relationships with sites, CROs, sponsors, and institutions
Sending updates, news, and marketing communications (you can unsubscribe at any time)
Meeting legal, regulatory, or compliance obligations
Our lawful basis to collect and process this information is either because you have given us your consent to collect and process your information or because we have a legitimate interest to provide the best service we can to connect you with research opportunities.
Where we are relying on consent and you have either provided us with your contact details so that we can connect you to a trial or you have joined our ResearchFriends community, you can change your mind and ask us to remove your details by contacting us at [privacy email address]. Please note where you have participated in or been connected to a trial, we will forward your request to the study team.
Sensitive information
We will only collect or process sensitive information (such as special category personal data related to health) if it is necessary, relevant to our services, and where you have provided your explicit consent or it is otherwise permitted by law.
How we collect information
We may collect information directly from you (for example, when you complete a form, contact us, or use our services) or indirectly from:
Your organization
Publicly available sources
Third parties who provide services to us
Website cookies and analytics
Disclosure of personal information
We may disclose your information to:
TrialScreen offices and staff in different countries
Service providers and technology partners who help us deliver our services
Research partners, sponsors, or sites, but only with your consent or where reasonably expected
Regulatory or legal authorities if required by law
We do not sell your personal information.
International transfers
The personal information we collect is stored in a secure AWS data center in the US.
Because TrialScreen operates globally, your personal information may be transferred across borders. When this happens, we take reasonable steps to ensure the information remains protected in line with this policy and applicable data protection laws.
Security and retention
We use appropriate technical and organisational measures to protect personal information from misuse, loss, or unauthorised access.
We retain personal information only for as long as necessary to provide services and comply with legal obligations. When no longer needed, we take reasonable steps to delete, de-identify, or securely store the data.
Access and correction
You may request access to the personal information we hold about you, or ask us to update or correct it. To do so, please contact us (see details below).
We may need to verify your identity before fulfilling your request.
Your rights
Depending on where you are located, you may have rights under applicable laws (such as UK GDPR, EU GDPR or CCPA in California) including:
The right to access, update, or delete your personal information
The right to restrict or object to processing
The right to withdraw consent
The right to data portability
We will honour these rights in accordance with the law. Please contact us (see details below) to exercise any of your rights.
If you are unhappy with our response, you may have the right to complain to your local data protection supervisory authority. The relevant authority will depend on where you are located. Details of global data protection supervisory authorities can be found here: https://www.privacyenforcement.net/authorities-listings
Policy Updates
We may update this Privacy Policy from time to time. Updates will be published on our website with the effective date shown at the top.
Contact us
If you have questions, concerns, or complaints about this Privacy Policy, please contact us:
By email: Privacy@trialscreen.org
By post:
TrialScreen Inc.
1357 Broadway #141
New York, NY, 10018
United States
TrialScreen Pty Ltd
34 King St
Prahran, VIC, 3181
Australia
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We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The APPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.
A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at https://www.oaic.gov.au/.
What is Personal Information and why do we collect it?
Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect includes names, addresses, email addresses, phone and facsimile numbers.
This Personal Information is obtained in many ways including interviews, correspondence, by telephone and facsimile, by email, via our website www.trialscreen.org, from your website, from media and publications, from other publicly available sources, from cookies and from third parties. We don’t guarantee website links or policy of authorised third parties.
We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.
When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
Sensitive Information
Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.
Sensitive information will be used by us only:
• For the primary purpose for which it was obtained
• For a secondary purpose that is directly related to the primary purpose
• With your consent; or where required or authorised by law.
Third Parties
Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
Disclosure of Personal Information
Your Personal Information may be disclosed in a number of circumstances including the following:
• Third parties where you consent to the use or disclosure; and
• Where required or authorised by law.
Security of Personal Information
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.
Access to your Personal Information
You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.
TrialScreen Pty Ltd will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.
In order to protect your Personal Information we may require identification from you before releasing the requested information.
Maintaining the Quality of your Personal Information
It is important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
Policy Updates
This Policy may change from time to time and is available on our website.
Privacy Policy Complaints and Enquiries
If you have any queries or complaints about our Privacy Policy please contact us at:
34 King Street, Prahran Victoria 3181, Australia
support@trialscreen.org
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The APPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.
A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at https://www.oaic.gov.au/.
What is Personal Information and why do we collect it?
Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect includes names, addresses, email addresses, phone and facsimile numbers.
This Personal Information is obtained in many ways including interviews, correspondence, by telephone and facsimile, by email, via our website www.trialscreen.org, from your website, from media and publications, from other publicly available sources, from cookies and from third parties. We don’t guarantee website links or policy of authorised third parties.
We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.
When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
Sensitive Information
Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.
Sensitive information will be used by us only:
• For the primary purpose for which it was obtained
• For a secondary purpose that is directly related to the primary purpose
• With your consent; or where required or authorised by law.
Third Parties
Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
Disclosure of Personal Information
Your Personal Information may be disclosed in a number of circumstances including the following:
• Third parties where you consent to the use or disclosure; and
• Where required or authorised by law.
Security of Personal Information
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.
Access to your Personal Information
You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.
TrialScreen Pty Ltd will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.
In order to protect your Personal Information we may require identification from you before releasing the requested information.
Maintaining the Quality of your Personal Information
It is important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
Policy Updates
This Policy may change from time to time and is available on our website.
Privacy Policy Complaints and Enquiries
If you have any queries or complaints about our Privacy Policy please contact us at:
34 King Street, Prahran Victoria 3181, Australia
support@trialscreen.org
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The APPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.
A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at https://www.oaic.gov.au/.
What is Personal Information and why do we collect it?
Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect includes names, addresses, email addresses, phone and facsimile numbers.
This Personal Information is obtained in many ways including interviews, correspondence, by telephone and facsimile, by email, via our website www.trialscreen.org, from your website, from media and publications, from other publicly available sources, from cookies and from third parties. We don’t guarantee website links or policy of authorised third parties.
We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.
When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
Sensitive Information
Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.
Sensitive information will be used by us only:
• For the primary purpose for which it was obtained
• For a secondary purpose that is directly related to the primary purpose
• With your consent; or where required or authorised by law.
Third Parties
Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
Disclosure of Personal Information
Your Personal Information may be disclosed in a number of circumstances including the following:
• Third parties where you consent to the use or disclosure; and
• Where required or authorised by law.
Security of Personal Information
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.
Access to your Personal Information
You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.
TrialScreen Pty Ltd will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.
In order to protect your Personal Information we may require identification from you before releasing the requested information.
Maintaining the Quality of your Personal Information
It is important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
Policy Updates
This Policy may change from time to time and is available on our website.
Privacy Policy Complaints and Enquiries
If you have any queries or complaints about our Privacy Policy please contact us at:
34 King Street, Prahran Victoria 3181, Australia
support@trialscreen.org
Privacy Policy
Privacy Policy
Access Opin’s smart recruitment platform that leverages best-in-class social media and search engine optimisation to link people directly to your research opportunity.
TrialScreen is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.
TrialScreen is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.
TrialScreen is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.
Contact Us
855 Boylston St
Boston, MA, 02117, USA
Level 1, 34 King St, Prahran, Victoria, Australia, 3181
©2025 TrialScreen. All rights reserved. TrialScreen is a platform designed, owned and operated by TrialScreen Pty Ltd.
Contact Us
855 Boylston St
Boston, MA, 02117, USA
Level 1, 34 King St, Prahran, Victoria, Australia, 3181
©2025 TrialScreen. All rights reserved. TrialScreen is a platform designed, owned and operated by TrialScreen Pty Ltd.
Contact Us
855 Boylston St
Boston, MA, 02117, USA
Level 1, 34 King St, Prahran, Victoria, Australia, 3181
©2025 TrialScreen. All rights reserved. TrialScreen is a platform designed, owned and operated by TrialScreen Pty Ltd.
Contact Us
855 Boylston St
Boston, MA, 02117, USA
Level 1, 34 King St, Prahran, Victoria, Australia, 3181
©2025 TrialScreen. All rights reserved. TrialScreen is a platform designed, owned and operated by TrialScreen Pty Ltd.