Privacy Policy

TrialScreen (“TrialScreen”, “we”, “our”, “us”) is committed to protecting your privacy and handling your personal information responsibly. This policy explains how we collect, use, disclose, store, and protect personal information when you interact with our services, websites, and platforms.

TrialScreen is the controller responsible for the personal information we collect about you.

We can be contacted at privacy@trialscreen.org.

Our services, websites and platforms are not intended for children and we do not knowingly collect information relating to children. Please note that the eligibility checker is an automated process and the outcome is based on the information you provide and the eligibility criteria of the trial.

We may collect personal information that can identify you as an individual, such as:

• Name
• Contact details (email address, phone number, address)
• Organisation details (clinic, site, CRO, sponsor, institution)
• Professional role or title
• Information you provide through forms, correspondence, surveys, or participation in our services.

We may also collect technical information automatically through cookies or analytics, such as your IP address, browser type, and site usage data.

We use personal information for purposes including:

• Providing and improving our services
• Connecting patients with clinical trials and supporting research teams
• Responding to enquiries and providing customer support
• Managing business relationships with sites, CROs, sponsors, and institutions
• Sending updates, news, and marketing communications (you can unsubscribe at any time)
• Meeting legal, regulatory, or compliance obligations

Our lawful basis to collect and process this information is either because you have given us your consent to collect and process your information or because we have a legitimate interest to provide the best service we can to connect you with research opportunities.

Where we are relying on consent and you have either provided us with your contact details so that we can connect you to a trial or you have joined our ResearchFriends community, you can change your mind and ask us to remove your details by contacting us at privacy@trialscreen.org. Please note where you have participated in or been connected to a trial, we will forward your request to the study team.

We will only collect or process sensitive information (such as special category personal data related to health) if it is necessary, relevant to our services, and where you have provided your explicit consent or it is otherwise permitted by law.

We may collect information directly from you (for example, when you complete a form, contact us, or use our services) or indirectly from:

• Your organization
• Publicly available sources
• Third parties who provide services to us
• Website cookies and analytics

We may disclose your information to:

• TrialScreen offices and staff in different countries
• Service providers and technology partners who help us deliver our services
• Research partners, sponsors, or sites, but only with your consent or where reasonably expected
• Regulatory or legal authorities if required by law
• We do not sell your personal information.

The personal information we collect is stored in a secure AWS data center in the US.

Because TrialScreen operates globally, your personal information may be transferred across borders. When this happens, we take reasonable steps to ensure the information remains protected in line with this policy and applicable data protection laws.

We use appropriate technical and organisational measures to protect personal information from misuse, loss, or unauthorised access.

We retain personal information only for as long as necessary to provide services and comply with legal obligations. When no longer needed, we take reasonable steps to delete, de-identify, or securely store the data.

You may request access to the personal information we hold about you, or ask us to update or correct it. To do so, please contact us (see details below).

We may need to verify your identity before fulfilling your request.

Depending on where you are located, you may have rights under applicable laws (such as UK GDPR, EU GDPR or CCPA in California) including:

• right to access, update, or delete your personal information
• The right to restrict or object to processing
• The right to withdraw consent
• The right to data portability

We will honour these rights in accordance with the law. Please contact us (see details below) to exercise any of your rights.

We may update this Privacy Policy from time to time. Updates will be published on our website with the effective date shown at the top.

If you have questions, concerns, or complaints about this Privacy Policy, please contact us:

By email: privacy@trialscreen.org

By post:

TrialScreen Inc.
12 Roszel Road, Suite C104
Princeton, NJ, United States 08540
United States

TrialScreen Pty Ltd
Level 1, 34 Mount St
Prahran, VIC, 3181
Australia